FAQs

Frequently Asked Questions (FAQs)

Q1: Can I return an opened product?

• A1: No, we only accept returns for products that are unused and undamaged, in their original packaging.

Q2: How long does it take to receive my refund?

• A2: Refunds are processed within 7-10 business days after we receive your returned item.

Q3: Can I exchange a product for a different one?

• A3: Yes, exchanges are permitted. Please reach out to our customer service for assistance.

Q4: How do I know if my return has been received?

• A4: You will receive a confirmation email once we have processed your return.

Q5: What should I do if I receive a damaged product?

• A5: Please contact us within 24 hours of receiving a damaged product, and we will arrange for a replacement.